Shipping Information

Combined Shipping (not available when PayNow is used)

Consolidate your shipping and save at least 50%! We offer a 50% discount on the shipping of each item paid for at the same time. Full shipping will be charged for the item with the highest shipping cost, shipping for the other items will be charged at 50%. Just wait for all your items to end before making payment.  Some smaller items may combine shipping with NO additional shipping charge!  If our checkout doesn't get the combined shipping right, just email us and we can review it.

Example:

  • John wins 3x of our auctions- a battery charger with a shipping cost of $6, an auction for some AA batteries with a shipping of $3, and another auction for 9v batteries shipping $4
  • The charger is charged at the full shipping rate ($6) as it is the highest
  • Charger shipping $6
  • 9v battery shipping $2 (50% off $4)
  • AA battery shipping $1.50 (%50 off $3)
  • Total shipping $9.50 ($6 + $2 + $1.50)

If John had a rural delivery address there would be a single additional charge of $3.50 to cover that and his total shipping would be $13 ($9.50 + $3.50)

Sorry, but due to the way TradeMe operates the BuyNow facility, our checkout's attempts to reduce shipping on combined auctions is incompatible.  PayNow will charge full shipping even on combined auctions.

Automatic Emails

You will be sent an automatic email the evening your order is dispatched. This email contains information on when the package was sent, what address it was sent to, what courier it was sent on and your tracking number. It also contains information on how you can contact the courier to track your package or to find out what time the driver will be in your area.

What Courier service will be used?

We currently use PBT Couriers/Transport for our larger orders and FastWay or CourierPost for smaller items, such as batteries and memory cards.  We review service and charges regularly.  All items are well-wrapped with bubble wrap, as we want your order to arrive in the same perfect condition as it was sent out!  Your order will usually be sent in a courier satchel, or if it's a large order, a well-padded box.

For items valued over $50, we use signature required track 'n' trace courier service for your protection. If there will be no one home to sign during courier delivery times, please arrange an alternate delivery address.

To check the delivery status of your order, please use the appropriate courier's Track 'n' Trace system.  We will usualy include a link for you in the Automatic Email that we send.

How long will delivery take?

Usually, for payments received before 3pm, we send the order out that same day. For payments after 3pm, we strive to send them out that day, but this is not guaranteed.   The Wellington metro area enjoys a same-day service via CourierPost if your payment reaches us before 11:30 AM.

New Zealand Online Auction Brokers Limited takes no responsibility for the performance of the courier services.

PBT specify their service is overnight to all main centers in the North Island and to all main centres north of Timaru in the South Island (not including the West Coast.) CourierPost is usually overnight to all main centres across New Zealand. For rural deliveries, please allow an extra day or two above the normal delivery time. Please see our rural delivery section below for more information.

Please note: These times are target guidelines only, and can't be guaranteed due to any number of unforeseen circumstances.

Special shipping requirements (including International)

If you have any special requirements with regards to shipping (i.e. you're buying it as a gift), just let us know and we'll try our best to accommodate your needs. :)   We can and do ship internationally - ask us for a shipping quote on a case-by-case basis!  We usually ship via NZ Post International Air.

What if I'm rural?

A rural delivery fee is charged by couriers to deliver items to rural addresses, whether or not the RD is indicated in the address.  To speed delivery and eliminate misdirections, we try to check all addresses in the national address database.   If NZ Post indicates via their address-finder website that your address is RURAL, and you have not provided the appropriate rural surcharge, we may send your shipment via standard post.

Please note: Rural deliveries will take a day or two above the normal delivery time, as it has to be passed on to the rural contractor. If you're in a hurry and need your order as soon as possible, it is best to either arrange a non-rural address or arrange to pick it up at your nearest courier depot.

How can you tell if you are rural? If your mail is delivered by the rural postie, then you are most likely to be rural delivery. :)

What about P.O. Box deliveries?

Only CourierPost has P.O. Box delivery rights.  If your delivery address is a PO Box and you have selected Courier, we will use CourierPost if the shipping charge paid is sufficient, even though it may not be the cheapest service.  If inadequate shipping has been paid, we may send your item via standard ParcelPost to your PO Box.

If in doubt, please query this by asking a question on the auction before you buy and we will be able to advise if P.O. Box delivery is available for your order.

Can I pickup my order?

Of Course!  We are located in Paraparaumu on the sunny Kapiti Coast, so if you're in the area or just passing through you're welcome to pickup your order. We are open between 9am and 4:30pm weekdays (no holidays!), so just let us know if you'd like to come see us and we'll give you some directions.  (We sometimes close from 12:30 to 1:30 for lunch.)

We accept cash and have EFTPOS facilities (including VISA and MasterCard) available for your convenience.